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Zendesk Support for Jira cannot disconnect

Vytenis Jakubauskas

Hello,

I am facing an issue where I am trying to disconnect from an existing Zendesk Support URL link and when I press on the Disconnect button, nothing happens. Have tried to uninstall and install again twice, the old link is still there. Any suggestions?

Accepted answers

All comments

Neha Vyas

I'm having the exact same issue. It doesn't seem to be working! Don't know where to check this from

Jake Gulick

Did you guys get this fix? I am having the same problem.

Daniel Green_u55cxi

Hi everyone. I am also seeing this issue. Trying to re-setup our Zendesk - Jira integration and it won't let me disconnect so I can input a new account. Will be reaching out to Zendesk support today. See what they say.

pablo.dimenza

I had the same issue using Safari on a mac, ended up trying it on Chrome on mac and it worked.

Akshay Bharadwaj_5mnrpk

Seems to be an issue with Safari. I had the exact same issue - did the same with Chrome and it worked.

Machine : MacBook Pro.

les.barchard

I had the same issue but went into incognito mode on chrome and it worked.

Andrey Nikolaev_nl6hy1

I disabled the Ghostery Chrome add-on (ad blocker) and now it works

Syed Majid Hassan -Exalate-

Hi,

This is Majid @ Exalate.

I believe this might be a known issue and support might be able to help you here. Jira and Zendesk integration has come a long way from basic field sync to a single Jira instance. Integration apps such as Exalate now allow you the ability to customize the integration to a very granular level and control every aspect of it.

Thanks

Majid

jua_52bnih

Same issue in latest Mozilla Firefox. Works in Google Chrome.

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