It doesn´t send the email with Satisfaction survey after resolution set

Adrian Esteban Ghio

Collect customer satisfaction feedback is ON

Resolution is set.

 

And still jira service desk does not send the email with the satisfaction to the client when the incident is resolved and/or closed.

I don´t know what else can I do.

Michael Wolfe_r4ge1i

@Adrian Esteban Ghio I suggest you check out this thread where someone else had a similar issue you're having.

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Service-Desk-is-not-sending-any-customer-satisfaction-questions/qaq-p/648638