Why can I create a Jira issue by highlighting text on a Confluence page?

Richard Petley

Hi,

We are using Confluence cloud, and have recently started a trial of Jira Software (cloud version), and my users want to be able to create a jira issue by highlighting text in Confluence and creating an issue.

This is something that should be available according to this page (Create issue by highlighting text on a Confluence page and automatically link issues to an epic):

https://confluence.atlassian.com/confcloud/use-jira-applications-and-confluence-together-724765436.html

This seems to be the same problem as previously reported here:

https://community.atlassian.com/t5/Confluence-questions/Create-JIRA-issue-from-confluence-disappeared/qaq-p/671210

I have checked everything I can find on the help pages, and we can't adjust the application links as they are set and can't be edited.

Can anyone advise whether we have got a setting incorrect or what needs to be done to allow this feature.  From what i read it should be allowed by default.

Thanks

Richard

 

Shannon S

Hi Richard,

My comment on that thread mentioned it could have been resolved with Support flushing the cache.

Have you been in touch with Support so they can try that on your instance? If not, I would recommend doing so.

If that doesn't resolve then they can look at your logs directly and help fix the issue.

Shannon