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Notification emails suddenly stopped

Dan Putt

It seems that suddenly we are not getting any notification emails. This includes ticket creation, updates, and closures. I've used the "Send email" tool to send an test email to a group and this works fine but nothing else seems to be working.

I have not W have not changed the default notification scheme lately, and it is still applied to all of our projects.

If I knew of anything else to check or do i would, but at this point I'm just looking for a little direction.

Thanks

Accepted answers

All comments

Fraser Hess

Have you looked at the Mail Queue to see if emails queued up?

https://yourjira.com/secure/admin/MailQueueAdmin!default.jspa

Dan Putt

I have. The queue shows nothing there. I even did a "Flush" to make sure that the that, perhaps, the count was off but something may be stuck. No luck at all.

Erik Johansson5

I have the same problem, not getting notification emails but my mail queue is empty.

Ramiro P

Hi Dan, you could check the solution that was given in this other answer. It was about the same problem.

Dan Putt

Sadly that is not it. We've had these projects set up for months and have been receiving emails, until recently. The default notification scheme has been unedited and added each project but we are not getting emails any longer

Ramiro P

Have you tried to send the test mail?

Dan Putt

Yes. that is exactly where I sent my email to a group from. It was successful.

Michael Knight

Assuming the problem is not with the notification scheme, please check your profile settings (https://<hostname>/secure/ViewProfile.jspa), and under "Preferences" verify that the "My Changes" option is set to "Notify me".

Andy Grimm2

Of course!! I had completely forgotten about that setting, and I kept testing with actions that only would have sent email to myself (didn't want to spam my coworkers). Thanks!

Hunter Pine

I'm having the same issues, but it's inconsistant. Some emails appear to send, such as the test, but others don't, even though the workflow and notification schemes have not changed.

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