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How can I add multi select custom fields based upon selected component/s in JIRA SERVICE DESK CLOUD?

Prashant Mehra

Hello,

I want to add multi select custom fields with some default text based upon selected component/s in JIRA SERVICE DESK CLOUD.

For example, there is a component named 'Enterprise' then whenever the component is selected while creating issue type problem; I want few custom fields to auto-populate after selection to get more specific information on issue type problem of selected component: 'Enterprise'.

Now, custom fields could be multi-level-cascading-select type. Also, multiple components should result in multiple custom fields.

I have already gone through many related questions on Atlassian community but not able to replicate the same on my end. Few of the add-ons don't work on Cloud.

Please find the attached Create Issue screenshot for reference. Many thanks!

Accepted answers

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Neha Goswami

Need answer for same.

Nic Brough -Adaptavist-

The multi-level-select list is not supported by Service Desk.

This is a bit of an odd one. For a field to be selectable for Service Desk, the Service Desk code has to be able to support it. This is the opposite to Jira, which just needs an add-on to say "this is a custom field" (and then define how it works). JSD needs the fields to be of a known type, and this field can't be one of those types because of the way it needs to work.