Change Request Type when logging an issue via email

Juan du Toit_pnnn99

Hi,

We set up the Request Type when customers log a ticket in Service Desk via mail.

I want to change the request type in the email request when in the project settings but can't change it. 

Any idea how I go about to changing the Request type?

Were are on Atlassian cloud

Regards,

Juan

unknown

Seems to be a similar problem described in this post:

https://community.atlassian.com/t5/Jira-questions/How-can-I-change-the-quot-Request-Type-quot-for-my-quot-Custom/qaq-p/59356

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