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Can the jira cloud offering support more than 2k users?

Greg Puthota

We are a large enterprise company and our user base will easily hit 5k limit in the initial phase itself. And we absolutely are looking at getting a cloud based offering for our users, rather than setting up our own instances.

Accepted answers

lauren_10b7cy

Hi @Greg Puthota and @John Price,

I just wanted to reach out with an update. You can now add up to 5,000 users to your Jira or Confluence Cloud sites.

There is more information about the new limit in this Community article I wrote: https://community.atlassian.com/t5/Jira-articles/New-5k-User-Limit-and-Other-Cloud-Updates/ba-p/892001

All comments

Nic Brough -Adaptavist-

No, the limit for Cloud is currently 2,000 users.

Atlassian are working on increasing that, but I doubt you'll see the limit raised until towards the end of 2018.

I would look at 3rd party hosting instead - there are plenty of Atlassian solution partners and standard hosting providers who will run large Atlassian systems for you (I work for one, in the interests of disclosure)

John Price_aiexq9

Nic -

Suggestions for companies who start out smaller and eventually hit the 2k limit? Do you know anything about the sorts of migrations Atlassian supports (to Server, 3rd party host)?

Nic Brough -Adaptavist-

Migrate to Server is the only real option.

The downloads Cloud provides are designed to be imported into Server installations (as well as act as backups)

John Price_aiexq9

Thanks Nic. I've appreciated your pithy comments over the many years I've been a Jira admin. This is my first experience with Cloud so I'm still figuring out some of the pros and cons.

lauren_10b7cy

Hi @Greg Puthota and @John Price,

I just wanted to reach out with an update. You can now add up to 5,000 users to your Jira or Confluence Cloud sites.

There is more information about the new limit in this Community article I wrote: https://community.atlassian.com/t5/Jira-articles/New-5k-User-Limit-and-Other-Cloud-Updates/ba-p/892001

Greg Puthota

Thats a great news. Thank you Lauren for the update.

John Price_aiexq9

Great news! Although since I posted my other comment, we've been bought out and I have to decide how to fuse our ~2000 users with another 6000 user Server instance (new parent also has a 9k user instance). So we may end up on Data Center anyway if we can get parity on the UI and the add-ons.

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