Error when turning on email on Service Desk

Manuel Dias

Hi all,

We want to allow our customers to create issues on Service Desk, by automatically sending emails to a given active Service Desk project.

But when I try to activate email requests on JIRA Service Desk (Service Desk->Project XXX->Settings->Channels->Email settings->Email requests: Turn it on), I get the following error:

Error when turning on email

Failed to establish connection to the Atlassian Cloud mail store

Is this the right procedure? Do I have to make any pre-configuration on ServiceDesk/JIRA to enable this?

Regards,

Manuel Dias

 

Arnold Macauley

Hi Manuel, We are having the same issue: I tried to activate email requests by heading too: Service Desk -> [Project] -> Settings -> Channels -> Email settings -> Email Requests -> Clicked turn it on and received an error message: "Failed to establish connection to the Atlassian Cloud mail store" Were you able to get this resolved?