nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

When we go to the log in page for the JIRA Service Desk control panel using IE, we get a blank page

John Bell_mtwrwm

This is what the console says in IE. What can we do to allow customers with IE to log on to the JSD?

Accepted answers

Jack Brickey

you may also want to look at this thread. a couple of scenarios called out there. https://community.atlassian.com/t5/Answers-Developer-Questions/JIRA-Servicedesk-not-loading-in-IE/qaq-p/464787

the one i ran into had to do with IE's Compatability mode.

All comments

Jeremy M

Dear John,

It depends.. what version of IE is it?

See here for a list of supported browsers;

https://confluence.atlassian.com/cloud/supported-browsers-744721663.html

Jack Brickey

you may also want to look at this thread. a couple of scenarios called out there. https://community.atlassian.com/t5/Answers-Developer-Questions/JIRA-Servicedesk-not-loading-in-IE/qaq-p/464787

the one i ran into had to do with IE's Compatability mode.

John Bell_mtwrwm

IE11

Susan Hauth _Jira Queen_

What version of Service Desk are you on? I think 3.2 doesn't support IE, we ran into that and had to upgrade.

John Bell_mtwrwm

OK, it was the defect mentioned in the link. Managed to resolve with the workaround described editing the code.

Is there a new version the JSD available?

John Bell_mtwrwm

We're on 3.3.2

Jack Brickey

@John Bell, if this or one of the other answers solved your issue please click the approptiate check mark. This helps others in the future.

John Bell_mtwrwm

Ah, thanks - didn't know about that

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