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JIRA Servicedesk not loading in IE

IT Accounts
IT Accounts March 13, 2017

Weird issue - Clean install of JIRA and ServiceDesk (no other plugins). When trying to access the customer portal in IE the user is given a blank page (however, as seen in the image below there is some json data loaded which represents the correct content but without HTML to frame it...)

The portal works in Firefox and Chrome without issue. Additionally, the standard JIRA login page & system loads properly in IE - it is only the servicedesk pieces which aren't loading. I saw a post which suggested to enable 'DOM' objects in IE settings, I did that. Compatibility mode doesn't seem to be doing anything.

servicedesk.png

 

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Niclas Sandstroem
Niclas Sandstroem
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March 13, 2017

You most likely encountered https://jira.atlassian.com/browse/JSD-4892.

You could try JSD 3.3.1

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IT Accounts
IT Accounts March 13, 2017

Thank you! I'll look in to downgrading/uninstalling this version.

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Niclas Sandstroem
Niclas Sandstroem
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March 13, 2017

Np good luck!

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Jack Brickey
Jack Brickey
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March 13, 2017

may be related to what i saw when just getting underway with JSD. See - https://answers.atlassian.com/questions/41480006

 

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Henri Volk [amily]
Henri Volk [amily] March 13, 2017

You probably ran into JSD-4892

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