Raise this request on behalf of field was not showing at the service desk customer portal , How can I make it to visible to customer

Question

petry · Answer

It's not possible to show this field for customers, only for Agents. I also noticed you are using Cloud, so even if we can find a script to change this field's behaviour, you won't be able to apply to your JIRA Service Desk, since no customisations are allowed in this environment.

Regards,
Andre

Nic Brough -Adaptavist- · Answer

Not sure you can - the point of the Service Desk is for customers to raise their own requests.  If you're raising requests on behalf of someone, then you should be an agent.