Is there a mechanism in JIRA Service Desk (cloud version) to require approval from a third party (i.e. a button or flag that a collaborator could click to allow the a request process to proceed)? We are implementing a workflow for purchase requests and would like to be able to include a manager/supervisor in to a ticket to approve/deny each request.
Thanks in advance.
Hi Aaron,
we have done this by adding another status to the workflow called "Approval". When transitioning to this status, we assign it to the appropriate manager/supervisor. That person clicks the 'Approved' transition, enters a comment and the issue goes into next status "Purchase".
You could set a condition to get out of this status, e.g. a check box 'Approved'.
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