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"Customer" users cannot create issues

andrew.ohara

Hi there,

I'm trying to set up JIRA to act as an authenticated customer helpdesk. I only want customers to see the customer project, and I want them to have limited permissions within that project. I will be manually adding customer users to the "User" project role within that Project. I have set Project permissions so that the User role can create, and view issues, while reporters can edit them.

My admin user can create issues, and my test customer user can view those issues. However, if my customer user creates an issue, I get a success message; but when I try to follow the link provided by that success message, I get a Permission Violation. When browsing the project with my admin user, the issue was not actually created.

Are there any other permissions that I may have overlooked in the goal of limiting Customer Permissions? Or did I make some other mistake? I can provide more detailed information on the permissions configuration if needed.

Thanks for the help.

Accepted answers

andrew.ohara

C. Faysal reminded me of my issue level security scheme which I had only partially set up at the time. This was the problem. Thanks for pointing it out to me!

All comments

Bhushan Nagaraj2

Hi Andrew,

Does your scheme look something like this?

Administer project: Project Role (Administrators), Group (jira-administrators)

Browse Project: Project Role (Users)

Create Issue: Project Role (Users)

Edit Issue: Reporter only

andrew.ohara

Hi Bhushan,

My project configuration does indeed look something like that. Although, I should have specified that I am on Atlassian OnDemand, so I don't think that has the "jira-adminstrators" group. The configuration makes sense to me, so I'm not sure why there is a problem.

Administer Project: Project Role (Administrators)

Browse Project: Project Role (Users), Project Role (Company)

Create Issue: Project Role (Users), Project Role (Company)

Edit Issue: Reporter only

C_Faysal _CFcon_

hey andrew,

what you posted is from the permission scheme that is assigned to your project right?

can you please add a screenshot of your "roles" config from the project to take a look at the configuration there.

if not please show what's in Role "Users" (groups/users)

ps: did you rechecked that your customized permission scheme is definitely assigned to your project?

C_Faysal _CFcon_

just attach the image here....your uploaded one is unrecognizable....sry

C_Faysal _CFcon_

ok.

and the user "Test Customer" can browse this project but not create an issue in it ?

andrew.ohara

Yes, that is a snippet from my current Project Permissions config. Here is my Project Roles Config

Note: I censored the image incorrectly. The red "(Company)" role is actually referring to the "User" role.

andrew.ohara

C. Faysal reminded me of my issue level security scheme which I had only partially set up at the time. This was the problem. Thanks for pointing it out to me!

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