Multiple users per portal? / Group portal?

Question

Howdy all,

Is it always one portal to one requester/email address?

We are trying to figure out if it's possible to create a service desk portal that multiple users / email addresses can connect to and see open issues on (and create tickets on)?

Some of our biz clients have multiple people sending us tickets.  Would be great to have that all under one roof so they have at-a-glance visibility of everything they have asked of us, and how we're taking care of it.

Tks!

Paulo Hennig · Answer

Hello Michael,
About your question:

We've got the portal . . . but right now we have one desk for each client company.  If one of our clients were to log into the portal, they would see the service desks for all the other clients.  We really don't want that.  We just want the client to see ONLY their company desk when they log into the portal.

You can use the restrict access feature to accomplish that goal. You can check additional information on the following link:

* https://confluence.atlassian.com/display/CLOUDKB/How+to+Limit+Service+Desk+Visibility+to+Customers+on+Portal

Michael Haley · Answer

Hey Paulo --

We've got the portal . . . but right now we have one desk for each client company.  If one of our clients were to log into the portal, they would see the service desks for all the other clients.  We really don't want that.  We just want the client to see ONLY their company desk when they log into the portal.

Do you know how that can be implemented?

In terms of other teammates at client companies seeing one another's requests...seems like right now what has to happen = making all customers participants on requests:  https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Adding+people+to+participate+in+requests

Paulo Junior · Answer

Well, I'm not sure if I got you right but Service Desk already provides the "Customer Portal" that does everything you asked for.

Feel free to have a look at Service Desk documentation: https://confluence.atlassian.com/display/SERVICEDESK/JIRA+Service+Desk+Documentation

Cheers,

Paulo