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Notification when a Due Date is near or past

Jill Pate

Hi, I have created a "Task" Issue Type and would like an e-mail to be sent two days prior to a Due Date if the Status = Open or In Progress. Then another e-mail if the Due Date has past. Is that possible?

Thank you in advance for your time and assistance

Accepted answers

Renjith Pillai

Jobin, there is a trick for that. Along with adding the condition, assignee = currentUser() anyone can do a group subscription (for whichever groups, even for jira-users) and the people will receive their own tickets which are reaching the due date in their mail.

All comments

Jobin Kuruvilla [Adaptavist]

You can create a filter to get this result and subscribe it to mail.

https://confluence.atlassian.com/display/JIRA/Receiving+Search+Results+via+Email

The filter will have JQL similar to this:

issuetype = "Task" and Status in ("Open", "In Progress") and duedate &gt;= -2d

For past due:

issuetype = "Task" and Status in ("Open", "In Progress") and duedate &gt;= now()

Jobin Kuruvilla [Adaptavist]

You will have ask everyone to subscribe. You can't send it to assignee alone.

Actually, you can create a filter which includes assignee = currentUser() and share it with users. Then ask them to subscribe!

Jill Pate

Thanks!

How do I have the e-mail go to the Assignee?

Jill Pate

That will be a problem, as people will not subscribe. But thanks for your help.

Renjith Pillai

Jobin Kuruvilla [Adaptavist]

Awesome. I was thinking about it but never tested it before. Jill, that should do it.

Vishali

You can write a jelly script as well.

http://permalink.gmane.org/gmane.comp.java.jira.user/52095

Edson Sossai

Hi Vishail

I try to use your Jelly however my installation we dont hause the email in the username. the email is only stored in the email field. How can i modify the script to add the email at the line below?

<email:email server="smtp.yourdomain.com" from="jira <at> yourdomain.com" to="${issue.assignee@}@yourdomain.com" subject="[JIRA] Change Due: ${issue.key}">

Vishali

Is the email field a custom field? If yes, try this:

<core:invoke on="${customFieldManager}" method="getCustomFieldObject" var="customFieldObj">

<core:arg type="java.lang.String" value="YOUR_EMAIL_CUSTOMFIELD_ID"/>

</core:invoke>

<core:forEach var="issue" items="${issues}">

<core:invoke on="${issueManager}" method="getIssueObject" var="issueKey">

<core:arg type="java.lang.String" value="${issue.key}"/>

</core:invoke>

<core:invoke on="${customFieldObj}" method="getValue" var="EMAIL">

<core:arg type="com.atlassian.jira.issue.IssueImpl" value="${issueKey}"/>

</core:invoke>

Hope this helps.

Riada

Jill,

You have maybe solved this already, but maybe it is worth taking a look at the Notification Assistant for JIRA: https://marketplace.atlassian.com/plugins/com.riadalabs.jira.plugins.notificationassistant

Hope it helps

Thomas Becker

I thought the idea was, that me as JIRA Admin sets up this subscription for the group "jira-users" so that all users will receive daily reminders for overdue tickets. But I can´t set up a subscription for the group but only for me as user. Where would I set up a subscription for a group?

Daniel Speck

How do you add a condition? Is this somewhere on the issue view/page? How to manage group subscriptions?

Vladimir Horev - RaleyApps

Jill,

You can try Jirassimo notifications digested messaging to receive periodical warnings on issues where deadline is approaching or is missed. Check it out

Vlad

Monique vdB

@Vladimir Horev - RaleyApps, please make sure you review our marketplace guidelines for vendors.

I'll clarify this in the guidelines, but resurrecting a bunch of old threads to promote your plugin isn't quite within the spirit of the guidelines. Please be a bit more conservative about this type of promotion.

Thanks!

Vladimir Horev - RaleyApps

@Monique vdB, thank you for referring to the 1 year policy. We were not quite aware of that.

Vladimir/Jirassimo

Monique vdB

No problem @Vladimir Horev - RaleyApps -- I added more explicit language around this in the guidelines to make sure it was clear. Thanks for understanding!

ITADMIN_rvm4fh

Hello,

I am new in Jira. I follow this

"there is a trick for that. Along with adding the condition, assignee = currentUser() anyone can do a group subscription (for whichever groups, even for jira-users) and the people will receive their own tickets which are reaching the due date in their mail."

But i didn't find those option.
Can anyone guide me step by step to enabled email alerts for reporter or Subscriber in case of due to is near?

Thanks in Advance.

Nam Lam_hgjaqw

Can I use "automation" for this setting?

Richard Morgan_jbt2gf

Link doesn't work

Grant Johnson_qayj5e

Looks to me like you can create ANY filter you want... and have your staff "Subscribe" to that filter.

Have them search for the filter in Manage Filters and subscribe to it.

They will be prompted for the frequency of a notification.

Due Date is just a field in the query do filter the list.... It isn't even necessary.

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