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mail staying in queue

Charmaine MacDonald

We are using the ondemand version of JIRA and since Friday (March 28th) all out going mail is staying in a queued status. We have to manually flush the mail queue to get any notification from JIRA.

Any ideas as to what would cause this issue??

Charmaine MacDonald

Accepted answers

Charmaine MacDonald

I just found this about outgoing mail: https://answers.atlassian.com/questions/278557/jira-doesn-t-send-any-notification-emails-everything-stored-in-mail-queue-jira-ondemand

Apparently the latest upgrade has caused some email issues.

All comments

Shiney Koshy

The same thing happened to us and until I read your message, I didn't even know it was possible to manually force the emails to go through, so thanks for that!

Also, I noticed this at the top of the screen today:

[JIRA OnDemand service alert] 11 AM PDT - We are continuing to investigate outgoing and incoming mail problems. At this time incoming mail is not being processed by JIRA. Another update will be provided by 1 PM PDT

Charmaine MacDonald

I just found this about outgoing mail: https://answers.atlassian.com/questions/278557/jira-doesn-t-send-any-notification-emails-everything-stored-in-mail-queue-jira-ondemand

Apparently the latest upgrade has caused some email issues.

Shiney Koshy

Ah, good to know. Thanks!

Jeff Edde

Also having this problem on Jira-Ondemand. But haven't seen any service alert. Glad to know that it is a know problem.

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