have such trouble

Question

"Hash ZHUI5C
Trace 17d35239e1eb498795e36c6e29f5075e"
What it can be and what to do?

Wouter Hoek · Answer

Cross posting:
https://community.atlassian.com/forums/Jira-questions/Cannot-open-tickets/qaq-p/3287239

Looks like an issue on Atlassian's end.
Same thing happening here.

edit:
https://jira-software.status.atlassian.com/incidents/kvpmkndcdfyk

Matteo Vecchiato · Answer

Hi @Ксения ,

This is the Atlassian community, mainly composed by people that are not part of Atlassian staff, we don't have access to your site neither to audit logs.

I suggest to reach the official support: https://support.atlassian.com/contact#/

Hope it helps