Create workspace failed

Question

Something went wrong on our end. Please try again. If this keeps happening,
contact support
. (Issue ID for Atlassian use: %221a9d2fa3-c7ff-4a6f-ad0f-b8eccc82affd%22)

Varun Chillamcharla · Answer

Hi Jason,
 
Same generic backend error I've now seen reported five times in the past several days across different site/workspace creation flows ("Something went wrong on our end"), this really does look like an ongoing issue on Atlassian's side, not something specific to your setup.
 
Try retrying a few times or a different browser/incognito first, sometimes it's transient. If it keeps failing, use the "contact support" link in the error and reference your Trace ID (1a9d2fa3-c7ff-4a6f-ad0f-b8eccc82affd), that's really your fastest path given how many people are hitting this right now.
 
Worth checking status.atlassian.com periodically too, given the volume of similar reports this week.

Tansu Akdeniz · Answer

Hi @Jason Shibing Yuan

Welcome to the community!

* Please try in different browser and incognito mode.
* Disable browser extensions.
* Change the network, try vpn connection temporarily.
* Check this page if there is an ongoing incident: https://status.atlassian.com/

I've also seen similar threads reported by users in specific regions.

* https://community.atlassian.com/forums/Jira-questions/Unable-to-Create-Atlassian-Jira-Site/qaq-p/3233611
* https://community.atlassian.com/forums/Rovo-questions/something-wrong-when-create-site/qaq-p/3109420

If problem persists, please contact Atlassian support team with Trace ID via https://support.atlassian.com/contact/#/  If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing