Make Rovo able to read work items from a linked Jira instance

Kirstin Seidel-Gebert

Hi community!

We have a Jira/Confluence cloud instance, and, additionally, a separate cloud instance for our customer-facing documentation.
These two instances are linked by an application link (Jira --> Confluence DOC and Confluence --> Confluence DOC).

Nevertheless, I don't seem to to be able to get Rovo on Confluence DOC read work items from Jira. It always claims to not have access.

Is there a known limitation that this is not possible - let Rovo read tickets from a linked instance?

Hope that someone can shed a light on this!
Cheers,
Kirstin

Tomislav Tobijas

Hi @Kirstin Seidel-Gebert ,

I believe this is a known limitation as stated in following suggestions/reported limitations:

• https://jira.atlassian.com/browse/ROVO-45
• https://jira.atlassian.com/browse/ROVO-163

Now, we have not had this case before, but I could potentially test it out next week to see if there are any workarounds you could use 👀

You could maybe find some ideas on links above - either provided by Atlassian staff or by other customers 🤔

Cheers, Tobi