Confluence Cloud app - cannot save notes

Question

Hi,

It's been a couple of weeks now that when attempting to create notes within Confluence Cloud App inside Teams, when clicking on "Save" to generate the page, a message "Something went wrong. Please try again. If the issue persists please contact Atlassian support".

I attempted removing and adding again the app without success. Any other step recommended to fix this, or is this a known issue under resolution?

Clara Jaquet · Answer

Hi Arek,

I tried both from an incognito window, and requested a colleague to test on her laptop & account. Result is still the same error (same as screenshot shared previously).

The error is thus independent of account and type of app (website/desktop). Please could you provide further guidance or request investigation on this issue?

Thanks for your help,

Arkadiusz Wroblewski · Answer

Did you try an Incognito window? If the problem disappears, it's likely not persistent. Before escalating, one more test would be helpful if easy.

Ask another user on your Atlassian site to add Confluence Cloud to a Teams meeting and select Start Notes. If the same error occurs, it confirms the issue is site/integration-wide, not account-specific.

Clara Jaquet · Answer

Seems that my answer was published above your question weirdly, sorry about that...