How to identify recipent when you have 2 email integration to the same Request type

Edson Luiz dos Santos Junior_lc1713

Dear team,

I have a request type called “Service Request”, and I have configured two email channels for the same request type
for example, edson@nexistack.com and contact@nexistack.com.

I need to identify which email address received the request so that I can use automation to escalate it to the correct team.

Are you aware of any automation action, condition, or smart value that can identify the recipient when two email channels are connected to the same request type?

Brandon Viertel

Morning @Edson Luiz dos Santos Junior,

This is possible via a smart value: {{issue.properties."request.channel.email.source".value}}

The following page outlines the process: https://support.atlassian.com/jira/kb/identifying-which-jsm-mail-handler-created-a-request

Thanks!

Brandon