In request type ,required data retention end data,how to create it please help this.should get like this
Hi @Abilash
Seems, that the Data retention end date shown in your screenshot is not a standard request type field that you can create or configure yourself. It is calculated automatically by Jira Service Management based on the requested decommission date and the selected Data retention period.
If you're trying to achieve the same behavior in your own request type, you'll need to create your own custom fields, for example, a Date Picker) and then use Jira Automation to calculate and populate a third date field.
Could you clarify whether you're trying to recreate this functionality in a custom request type, or are you referring to the built-in Data Retention feature in Jira Service Management?
Hi @Gor Greyan ,thanks for reply trying to recreate this functionality in a custom request type,created the all required fields,tried with automation could not find the required automation steps to execute.any solution for step by step execution process of automation.
Dear @Abilash
Thanks for the clarification.
Yes, this can be achieved with Jira Automation, but the exact rule depends on the field types you've created.
Could you let me knowWhat field type did you use for the data retention period (Select List, Number)?What are the option values (30 days, 60 days, 90 days)?
Once I know that, I can provide the exact Automation rule and smart values to achieve the same behavior.
hey @Gor Greyan ,the data retention period used select list and option values 30,60 and 90days
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