How to disable JIRA work item sidebar while clicking on a ticket?

Question

I used to click on a ticket and it normally opens in full screen and nowadays it opens a right sidebar named as "JIRA work item" which is literally tough to go through ticket content.

I want to disable this option. Can you please help on this at the earliest?

James Gamble · Answer

Hola Gunasekar,

@Arkadiusz Wroblewski is right, this is Jira’s newer preview panel behavior. At the moment, there doesn’t appear to be a personal or site-level setting that turns it off and restores the old full-screen behavior for every click.

You can still open the work item in full screen by selecting the full-screen icon in the upper-right corner of the preview panel. Atlassian describes that here.

Dave’s question is also relevant because the exact behavior can depend on where you open the work item, such as a list, search results, board, or plan. In the newer global preview experience, Jira intentionally opens certain links in the side panel so you can keep your current page visible.

Thanks,

James

Arkadiusz Wroblewski · Answer

Hello @Gunasekar_Kamaladoss

@Dave Mathijs He mean Rollout Preview Panel.

You can find further information here

[JRACLOUD-96809] Provide the ability to disable the global preview panels - Create and track feature requests for Atlassian products.

Best,

Arek🤠

Dave Mathijs · Answer

Hi @Gunasekar_Kamaladoss From where do you click the work item? Which view? A list, a board, a plan, ...?