Unable to delete an older organization.

Question

We've followed all the steps in the provided documentation and all subscriptions (they were all trials, never paid) have been closed well past the required grace period.  This was confirmed in support ticket CA-4116509. However, the option to delete the organization remains disabled. This was a test org we no longer want active. We have a separate paid org for production.

Trudy P Claspill · Answer

Hello @Hart Hoppe

Welcome to the Atlassian community.

When I look at the Profile page for my own Organization I see a section that says Outstanding steps with a button to View steps:

Do you see anything like that? Click the View steps button. What does it says still needs to be done?

Here is an example of what I see.

Arkadiusz Wroblewski · Answer

Hello @Hart Hoppe

In my opinion, this should still be handled by Atlassian Support, because you will likely need their help to investigate and resolve it properly.

Please Cooperate with Support on existing Ticket or open new one.

Best,

Arek🤠