Translation in Form Resulting in Duplicates?

Question

When I translate one of my forms from English (US) to Portuguese (Brazil) - it appears all of the Text fields get duplicated for some reason and all appear twice. I haven't been able to troubleshoot this or find help on the forums!

Anybody else experience this? Any suggestions? Thanks in advance!

Original form in English:

Translated from containing duplicates:

Tomislav Tobijas · Answer

Interesting @Nick Stevens 👀

Thanks for further exploring this and for sharing the details here! Glad you've managed to sort it out 🙌

Nick Stevens · Answer

Thanks for your response, Tobi! @Tomislav Tobijas

I went back in and made some adjustments - it looks like what happened is the translation software was reading the extra space (manually inserted just by pressing Enter) and duplicating the text into that space.

To fix this, I removed the spacing and instead inserted the actual Spacer object in and it worked!

To answer your questions, didn't try using any other browser and I did confirm my end user customers were seeing the duplication as well.

I did log a bug with Atlassian - hopefully they can get that addressed! For now, I think utilizing the Spacer object is probably the best move.

Tomislav Tobijas · Answer

Hi @Nick Stevens ,

We've never actually put translations into production (as it would appear it never fully works), but I've just tried to translate a couple of text blocks in one of my sandbox environments, and it would seem it's not duplicating content.

Are other users experiencing the same thing as well? Have you maybe tried using incognito mode/window or a different browser? 👀

Also, is this only being displayed in the editor or once you enable translation to customers as well?

If all space admins are experiencing same thing on your end, your Jira admin could reach out to Atlassian Support and have their team check how things look at the backend.

Cheers,
Tobi