Validation of Approver Selection in JSM Approval Workflow

Venkat Jira Admin

We are using Jira Service Management. When a customer raises a request, the maker manually selects the checker from a multi-user picker field. Only one approval is required for the request to move to the next status.

My concern is that the maker can select any user from the group, whereas approvals should only be accepted from authorized approvers.

For example, assume the group contains users A, B, C, D, and E. User D is the maker, and only users A and B are authorized approvers. How can we restrict the maker from selecting unauthorized users such as C, D, or E as approvers? Alternatively, if an unauthorized user is selected, how can the system automatically reject the approval and ensure that only approvals from authorized users are considered valid?

Rilwan Ahmed

Hi @Venkat Jira Admin ,

You can restrict the list of users who can be the approvers. For example: In a Organization of 100 employees, not all will be the approvers. May be 10 users will be the approvers. In this scenario, 

1. Create a user group or project role and add all approvers to it. 
2. Modify the field context and filter users using role or group. Steps as below.
   i.e. Go to Admin settings --> Work Items --> Fields ..> Search for the required field
   Go to field Context and values --> click on "Edit User Filtering" --> Click Enable group or project role filtering.
   Here you can add role where all approvers belong to or the group