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Comments disappeared after removal group

Véronique Adriaensen_uqi35o

Hi,

I hope anyone has already encountered this issue and found a solution.

My customer has removed a group from Atlassian Admin but was using this group for visibility restrictions on comments. Since the group has been deleted, the comments also have disappeared. Not sure if they are entirely gone or just hidden for everyone.

Has anyone got an idea to restore the comments?

Thank you in advance!

2026-06-18 10_02_28-Inbox - veronique.adriaensen@orange.com - Outlook.png

Accepted answers

Véronique Adriaensen_uqi35o

A short heads-up and resolution:

Atlassian has moved all comments that were attached to the old group, to a new group, because the removal of the group had broken the visibility of the comments (bug). Then, we have bulk updated the visibility as required by REST API.

All comments

Fazila Ashraf

Hi @Véronique Adriaensen

Welcome to community!

Sorry that you are experiencing this unfortunate situation. I havent ( thankfully ) had to handle this so far.

Do you know whether you are able to fetch the comments through rest api? The idea i have is to find to change the restrictions from rest api calls, if they are visible to the rest api end points

Fazila Ashraf

And if not, i would recommend to immediately raise a support ticket with atlassian team.

Martin Runge

Hi @Véronique Adriaensen

Welcome to the Atlassian community!

Unfortunately, my first thought of simply recreating a new group with the exact same name will probably not automatically make them visible again, because Jira assigns a brand-new, unique internal ID string to the new group, which won't match the old ID stored on those orphaned comments.

The Comment creator should be able to see them and set a new group for visibility.
You could adopt this automation: https://support.atlassian.com/automation/kb/automation-rule-or-change-the-comment-visibility-to-group-project-role-when/ to run it as the users and set a new comment with a new restriction.

Véronique Adriaensen_uqi35o

I'm afraid that I won't but it might be an interesting idea to check how these visibility restrictions work .

Ticket with Atlassian was raised, but I hoped to receive similar experience feedback via the Community and hope that my post can avoid similar issues in the future for others!

2026-06-18 10_21_14-Greenshot.png

Véronique Adriaensen_uqi35o

Hi,

Thank you for your interesting feedback! I will definitely test with this. You think that Jira Automation user will have access to all comments?

The group was deleted and users who were in it cannot see their comments anymore.

Fazila Ashraf

ah makes sense that the rest calls (correctly) adhere to the restrictions applied. Was just hoping that it would identify the orphaned comments

Hopefully the atlassian support will have a back door to fix the problem. Please keep us posted

Martin Runge

The creator of the comments has access to them. So, running an automation like the one mentioned, with each of the different users in the Jira space as the actor, could fix it.

Manually, you can first check with one of the users who created the comments to see if they can see their comments.

Véronique Adriaensen_uqi35o

A short heads-up and resolution:

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