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Users lost access after paid trial expired – How to manually downgrade back to Jira Free?

Govinda Sarkhel_wq8l6t

Hi everyone,

I am the admin for our Jira instance and I need some help restoring access for my team.

We are a small team of 7 users. Since the Jira Free plan allows up to 10 users, we fall well within the limit. However, over the last few weeks, I accidentally activated and then deactivated a couple of paid plans/trials.

All of those deactivated plans officially expired today. Since they expired, none of my 7 users can see or access the project portal anymore.

I assumed the site would automatically roll back to the default Free plan once the paid trials ended, but it seems the Free plan is not active, and the instance is locked.

How can I manually force the system to downgrade back to the Free plan so my users can continue working?

Thanks in advance for the help!

Accepted answers

Shalini Pradhan

Hello @Govinda Sarkhel ,

Good day! Welcome to Atlassian Community

Could you please share your cloud site URL for us to check?

All comments

Andy Rusnak

Hi @Govinda Sarkhel ,

Welcome to the Community! You should be able to adjust the plan you are within Administration > Billing > (select Manage for the product you wish to change) > Change Plan.