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Trying to create our 1st API key but nothing happeningT

Mina Abdelmalek

Hello,

We subscribed to the free version of JIRA for our PoC and trying to create an API key to connect SAP cloud ALM but nothing happens!

After choosing the name, scope and by clicking create API Key no further actions happen, is this a bug or am I missing something?

I'm the organization admin

Thank you

Mina

Accepted answers

All comments

Trudy P Claspill

Hello @Mina Abdelmalek

Welcome to the Atlassian community.

API tokens can be generated by individual users, by Organization Admins for Service Accounts, and by Organization Admins for access to Organization-management APIs. Which were you trying to generate?

Can you provide a link to the documentation with the steps you are following? Or if you are not using documentation, provide a list of the steps you executed?

Joseph Chung Yin

@Mina Abdelmalek

I agreed with @Trudy P Claspill as we need further information from you to better understand your issue that you are facing, so we can provide further assistance.

Best, Joseph

Mina Abdelmalek

Thank you both @Trudy P Claspill & @Joseph Chung Yin for replying

I was generating Organization-management API from Admin->Organization Settings -> API Keys

Unfortunately couldn't find a clear documentation from Atlassian side

Trudy P Claspill

@Mina Abdelmalek

Here is a link to the relevant documentation:

https://support.atlassian.com/organization-administration/docs/manage-an-organization-with-the-admin-apis/

Let us know if you encounter difficulties following that guide.

Mina Abdelmalek

I have been already following the steps mentioned in the documentation, after selecting a name/expiry/scope & by reviewing the API key details clicking on create doesn't proceed with the creation.

Tried with scope or without and many times still same issue!

Nothing happen after clicking on create.

Screenshot 2026-05-21 105626.png

Thanks,

Mina

Trudy P Claspill

Thank you for that information.

Do you see an change in the UI button as you click it, as often happens with UI buttons to indicate the click/press was recognized?

Do other Organization Admins have the same experience?

Have you tried any of the following?

Clear your browser cache and retry
Use a private browser window and retry.
Use a different browser application.

I have tried the same in my own Free environment in a Chrome Incognito window (which is how I usually work). After clicking the Create API Key button I got an "in progress" spinner for a few seconds and then the screen changed to display the new api key and a Done button. It was successful with and without Scopes. So this is not a full outage of the functionality across all customers, at least.

Matthew John Gardner_t994xp

I have the same issue, can't create keys, its just stuck.

Mina Abdelmalek

This is still not answered and remains as an open issue

Anyone from support team able to help us out please??

Anastasiia Dimnych

Hi @Mina Abdelmalek,

Apologies for delay on our end! I created a ticket with the support team on your behalf. You will be receiving communication via the ticket JST-1312529.

Best,

Anastasiia

Mina Abdelmalek

Thank You @Anastasiia Dimnych

Felipe Rodriguez_k9769t

Same here !

I tried all day to create an Admin. And from what I see on the browser console, it gives me back a 503 on the Atlassian side when I confirm the expiration date, token scope and name.

It is incredible that things like this happen.

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