Unable to Create Atlassian Jira Site

Question

Hello,

I am trying to create a new Atlassian Jira site, but the setup process consistently fails with the following message:

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Anonymous ID: "757610b3-af63-4d0d-8921-9d87eae5000e")

I have attempted several troubleshooting steps, including:

* Switching between different Google accounts and email accounts

* Using both a mainland China IP and a Japan/US proxy IP

* Using browser incognito/private mode

None of these attempts resolved the issue.
Could you please help investigate and enable me to complete the site creation?

Thank you.

Nikola Perisic · Answer

Hi @Ying Lai

This is a frequent problem that keeps happening:

https://community.atlassian.com/forums/Jira-questions/Jira-unable-to-create-a-site/qaq-p/3189949

https://community.atlassian.com/forums/Jira-questions/Unable-to-create-a-JIRA-site-new-account/qaq-p/3034788

https://community.atlassian.com/forums/Rovo-questions/something-wrong-when-create-site/qaq-p/3109420

In short: try with incognito mode. If it doesn't work, if you are on Standard you can raise a support ticket here

Yashodip Jadhav · Answer

Welcome to the Atlassian Community @Ying Lai

This usually happens when the URL entered is not the actual Cloud site URL, but something else.

Make sure you're using the base format like https://your-domain.atlassian.net (no /jira or /wiki). You can copy it directly from your browser when you open Jira or Confluence. Also double-check you're logged into the correct account and that the site actually exists.

If needed, go to admin.atlassian.com  Sites to confirm the exact URL.

If this helps you, do accept and vote for my answer. Thanks.

Sebastian Krzewiński · Answer

Hi @Ying Lai

In those cases I waited few hours and then I was able to create site. I didn't find any useful solution or workaround instead of waiting :/

Regards,

Seba