Re-opening inquiry regarding account access for superpmt2.atlassian.net

Yu Che

Hi Adelina / Atlassian Support Team,

I previously reached out regarding an account access issue for the cloud site "superpmt2.atlassian.net". Unfortunately, I was tied up with some personal matters recently, which delayed my response.

When I tried to reply to the original email thread just now, I noticed that the support ticket(CA-3917113) had already been closed.

Could you please advise on how I should proceed to submit the requested verification information? Should I provide the details in this new request, or is it possible to reopen my previous ticket?

Thank you for your time and assistance.

Best regards,

Yu-Che Hsu

Trudy P Claspill

Hello @Yu Che 

This seems to be related to the same site you mentioned in your previous post from February.

https://community.atlassian.com/forums/Jira-questions/Site-URL-Already-Taken-Seeking-Access-Recovery-for-superpmt2/qaq-p/3186785

The advice we provided in that post still applies. If your support case has been closed you can try replying within that same support request or opening a new support request. If you opt to open a new support request make sure that you include in it the ID of your original support request.