send email notifications of last comment of the ticket when status Declined

Question

Hello,

Is there a JQL that can retrieve the last comment on a ticket? I’m creating an automation to send an email notification whenever the approval status is declined, and I’d like to include relevant ticket details along with the latest comment in the email body.Thansks

Igor Medeiros - Modus Create · Answer

Hi @joanna_natial

Trudy's pointer to {{issue.comments.last.body}} is the right native approach. Pair it with a "Send email" action triggered on approval status = Declined, and use {{issue.summary}}, {{issue.key}}, and {{issue.assignee.displayName}} alongside the comment smart value to assemble the body. Note that this captures only the single most recent comment.

If you need the last several comments, conditional routing per project, or a template editor with reusable layouts, our app Notification Assistant for Jira supports up to 10 prior comments and JQL-based triggers.

Feel free to reach out if you'd like to learn more.

Chris Hampshire · Answer

Hi @joanna_natial

As @Trudy P Claspill has said above, JQL should be used to narrow down your scope of the automation.

Ive included a screenshot of an example automation rule that will resolve your issue.

You've mentioned in your post that you also want to include relevant details of the ticket, You can customise the email body to include smart values so you can display any field's value you want. Just be sure to use the customfield IDs if they are non system fields.

Trudy P Claspill · Answer

Hello @joanna_natial

Have you already constructed your rule? Please provide screen images that show the entire rule.

JQL is intended to retrieve issues, not comments.

However within the context of an automation rule if you already have the issue then you can reference the body of the last comment on that issue with the smart value

Refer to

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--issue.comments--