Stakeholders app role

Question

Hello all,

I'm at lost about this "new" app role Stakeholder in my JSM cloud instance. I'm on a Standard plan, so I am not sure if I should have access or not to that.

The UI is very confusing:

* I do have a group called jira-servicemanagement-stakeholders
* This group does have users in it
* This group has app access with the role Stakeholder
* The text in the role description says it is limited to Premium and Enterprise

So where is the truth in that? I know Atlassian can be very good with confusing interface but here I have no idea what to think...

Help!

(And Rovo has no idea of course)

Walter Buggenhout · Accepted Answer

Hi @Jonathan Porta,

As per this support article, the new stakeholders role can be used for incident communication in a standard plan as well, but you should only be able to add users to that role that have an agent license assigned to them.

It is a way to test and experience how the feature works, but you won't be able to use it for unlicensed users - which is different on premium and enterprise plans.

Hope this helps!

Marc -Devoteam- · Accepted Answer

Hi @Jonathan Porta

The stakeholder role or stakeholders can be used on Alerts within Incident Management in JSM.

In a premium plan this can be any user with an account within Jira, if you are on a standard plan, than you have to grant user, that need to be set as stakeholders, an Agent license.

https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-add-and-manage-internal-stakeholders/