NOT ABLE TO ACCESS JIRA BOARD

Question

I accidentally started a Premium trial for Grok-Digital-Team | E-44K-GXV-RXJ-XXX on site <removed for privacy>. I've requested cancellation but it's pending for 30 days. Please cancel it immediately and revert my site to the Free plan. My team members are unable to access Jira due to this. I want to cancel any subscription and revert it back to free and enable the board access to the team,

Karan Sachdev · Answer

Hey @Gnanapragasam V

Good day!

Since this is a public forum, I've removed your site URL from this post for privacy. I checked internally and noticed that the Jira subscription on your site is deactivated, which is why you must have lost access to the Jira boards.

Please raise a billing ticket for reactivation of Jira here: https://www.atlassian.com/company/contact/purchasing-licensing#/

Thanks!

Mawardi Lyu · Answer

Hi @Gnanapragasam V

Upgrading to Premium in Jira does not remove board access.

Are you users currently still have access to jira? If yes, what exact error message are your users seeing when trying to access the board?

Ask your organisatikn administrator to check your site status in the admin hub.

Marc -Devoteam- · Answer

Hi @Gnanapragasam V

You organization admin can mangage the subscription and change the subscription to free again.

On the community we are users like you, we don't have access to Atlassian instances.

Otherwise raise an issue with Atlassian Support