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We're trying to query the Jira API but get no results

Peter Johnstone_i4yxcd

I'm working with a colleague to develop a dashboard which pulls issue information from different sources. I'm working on prototyping the API calls in postman having downloaded the postman example project.

I've stripped the jql back to the most basic example:

project=<project key> order by created DESC

The API returns an HTTP 200 status but the returned json contains no issues:

{

"issues": [],

"isLast": true

}

Does anyone have any idea what we could be missing?

Accepted answers

Arkadiusz Wroblewski

Hello and Welcome @Peter Johnstone

Atlassian currently has a search incident on April 8, 2026, and they explicitly called out impact to Jira and Jira Service Management. JSM status is already in monitoring, but Atlassian also says some recently changed data may still be delayed while indexing catches up. So an HTTP 200 with an empty issues list today could easily be related to that incident.

Atlassian Status

If it still happens after the incident is fully cleared, then I would check permissions next. Atlassian’s search API only returns issues the calling user can actually see, meaning Browse projects permission and, if used, issue security access.

All comments

Nico Maikranz

Hi Peter,

which user are you using to authenticate in your api calls?

Can you post the headers you are using and the full request via postman?

It could be that the user has permission to view the project itself but not the issues inside it.

Arkadiusz Wroblewski

Hello and Welcome @Peter Johnstone

Atlassian Status

Peter Johnstone_i4yxcd

I've tried the query again today, but still see no results - not sure if indexing is caught up thought.

We're using an account specifically for the API calls, I got a colleague to log in as that user and was able to browse the project and view issues through the UI.

Nico Maikranz

Hi @Peter Johnstone

are you using one of the following api endpoint?

- The Jira Cloud platform REST API

If yes, can you share more details about your api call?

If you are using GET, what does your query parameter look like?
If you are using POST, what does your request body look like?

Peter Johnstone_i4yxcd

Hi Nico,

Here's the full get request:

https://nrs-sp-jsm.atlassian.net/rest/api/3/search/jql?jql=project=SSD order by created DESC&maxResults=10&fields=summary,description,status,creator,reporter,type,assignee,due,created,updated&fieldsByKeys=true

Thanks

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