Creating Cloud backup is not working

Question

I have been trying to create Cloud backup for last 6 hours but it isnt working , just refreshes and doesnt do anything.
I tried backup without attachment too but same result. Please if anyone can help.
Using free tier and have backed up before multiple times

Salih Tuç · Accepted Answer

Hi @Aneesh Bhagat welcome to the Community!

I recently observe this kind of bugs for several users. It may be related with browser cache, with Rest limitations, timeouts or any open/recently resolved bugs in Backup Manager. I think the right thing here is opening a support ticket from here.

You can also check open bugs in Confluence Cloud in here.

Have a great day!

Arkadiusz Wroblewski · Accepted Answer

Hello and Welcome @Aneesh Bhagat

@Brant Schroeder Unfortunately it´s a Bug Atm.

Please, not the generic answers here. If this worked before and then suddenly broke right after Atlassian rolled out CSM to a large number of instances, that does not look like a coincidence. I am seeing the same issue right now. It started at exactly the same time my instance got the new CSM.

@Salih Tuç  is right.

I was able to start the backup again this morning, so this definitely looks like some kind of bug.

https://jira.atlassian.com/browse/CONFCLOUD-79048