Unable to create backup for cloud in Confluence

[cindy]

When navigating to Confluence > Confluence administration > Data management > Backup manager

I click on Create backup for cloud

But nothing happens, in the console i see 2 errors:

GET https://imengine.atlassian.net/wiki/rest/jiraanywhere/1.0/jim-validator/get-scanning-status 404 (Not Found)

and

GET https://imengine.atlassian.net/gateway/api/post-office/api/v1/placements/confluence-side-nav?workspaceAri=no-workspace-ari-available 400 (Bad Request)

We need to make monthly backups for our ISO27001 certification, so this is kinda urgent.

[Mike Potter]

Cindy: 
   If you're required to make backups for audits you can check out Rewind - many companies need separation of data from production to backup. Altassian's solution might not provide that separation to ensure your backups are compliant.

   At Rewind we do backups for Confluence and Jira, along with Github, Azure Devops, Bitbucket and more to come very soon (we'll be backing up Jira and Confluence plugins in the very near future to ensure you've got complete protection of your Atlassian data.)

   We store your data encrypted in our own storage, and you can also move it into your own cloud storage to fulfill the 3-2-1 rule for proper backups.

   You can check us out at https://rewind.com/

[Arkadiusz Wroblewski]

Hello and welcome to the Community @cindy 

That does look wrong to me.

I had a very similar problem recently with the Create backup for cloud button, where the page loaded fine but clicking the button basically did nothing. So from what you showed, I would not assume this is expected behavior or that the option was removed.

The first thing I would still try is a quick check in an incognito/private window or another browser, just to rule out a local session or browser-side UI issue. But if it behaves the same there, I would stop spending too much time on local troubleshooting and open a support ticket with Atlassian.

Atlassian Support

Since you are on a paid Cloud plan, you should be able to raise that with support. I would include the screenshot, the exact time you tested it, and the browser console errors, and mention clearly that no export job starts and no download link appears after clicking the button.

If this is needed for audit/compliance, I would definitely go straight through support rather than waiting too long.