Hello, I've encountered some strange behavior. We have an automation rule that changes the issue status to 'Assigned' once a assignee is set. But on one of our issues, this rule is triggered about 8 hours after (and fails, state transition not possible anymore)
On this specific issue other rules also act strange, triggered way too late...
How is this possible? Is there a way to check if the automation is initiated at all, but perhaps nothing done for some reason?
This is the history of the issue: Assignee is set 18 March, 11:41 AM.
But the first trigger of this issue is at 20:46? This is the correct issue, SUP-1127. This rule then fails because of the workflow status transitions not possible anymore (the issue is actually closed already, this is correct).
This is the rule:
The trigger is just this, when value changed:
This is another rule that triggers way too late, setting the source. This should be done once the issue is created. Also setting the Organization and SLA Type.
Perhaps an clue are the times. All these 'delayed' automation rules trigger around the same time in the evening, ~20:40 PM
