If there's an internal Atlassian failure, is it in our audit logs?

chris sieverts

Hi all,

While this question is prompted by the recent issue with Jira automation failing, it is a more general question. 

If there is some internal Atlassian failure, how do we as customers know how & if we are impacted? maybe this is the software version of "if a tree falls in the woods, does it make a sound?"

In this case, if automation couldn't work as the result of an internal software failure, is that captured in any log file?

Thoughts?

Arkadiusz Wroblewski

Hello @chris sieverts 

No, not necessarily.

Those logs are mainly there to show actions and changes within your environment that Atlassian makes available for auditing. If the failure is purely on Atlassian’s side, you may see the effect of it, but not always a direct audit log entry that says “Atlassian had an internal failure”.

If you are trying to prove whether something came from your admins/users/apps versus Atlassian itself, then audit logs are still useful to check what did happen in your tenant. But absence of an entry does not prove there was no Atlassian-side issue.