nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Issues not appearing in board when grouping by Category in team-managed project

Damiano Di Battista_tgbixw

Hi community,
I created a team-managed project and I’m configuring the board to make worklog entry easier.

What I’m trying to achieve is to group issues by Category (using the native Jira option).

I’ve assigned the Category ANAS to some issues (as shown in the screenshot below), but when I switch from the list view to the board view, the ANAS column shows 0 issues.

What could be causing this?

Also, if I click “Create” and add a new issue directly in that column, it remains visible for a few seconds and then disappears.

Accepted answers

Damiano Di Battista_tgbixw

The problem seems to have resolved itself.
I haven't changed anything.

The category field is the native Jira one.
There are no space automations or filters, and the statuses are the standard ones.

All comments

Damiano Di Battista_tgbixw

Arkadiusz Wroblewski

Hello @Damiano Di Battista

I would first check the board configuration, not the Category grouping itself.

In team-managed projects, a common cause is that the issue’s status is not mapped to a board column, so the issue exists in the project but does not stay visible on the board.

This boards are also very Filter dependant.

Damiano Di Battista_tgbixw

Hi @Arkadiusz Wroblewski

grouping by Category does not allow checking the column configuration.

If I switch the grouping to Status, I can correctly see all the issues I created, and they are all in the “In Progress” status.

Immagine 2026-03-17 140031.png

Arkadiusz Wroblewski

@Damiano Di Battista

So Category seems to be Blocker here.

Trudy P Claspill

Hello @Damiano Di Battista

I have not been able to recreate your experience in my Free Jira instance.

Have you checked to see if you have any Automation Rules or workflow customizations that could be clearing the Category field in new created issues?

Have you confirmed that the issues where you see Category set are using the native, system-provided Category field and not another custom Category field that has been added to the project?

Damiano Di Battista_tgbixw

The problem seems to have resolved itself.
I haven't changed anything.

The category field is the native Jira one.
There are no space automations or filters, and the statuses are the standard ones.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

board

jira-service-management-cloud

jira-service-management