Is it Possible to Create a Custom Login Page for JSM Portal When Using Refined?

Question

We are using Refined for Jira to build a customized customer portal for Jira Service Management. The client now wants a fully customized login page before users access the portal.
Is there any plugin or supported method to create a custom login page for the JSM portal when using Refined? If not, is there any alternative approach or workaround to achieve this requirement?

Raj Sehmi · Answer

Hi Komal,

Raj from Refined here 👋

As Gunjan and Arkadiusz have mentioned - the authentication goes via Atlassian, and so can't be fully customised. Some tips though:

- Aligning the native JSM helpcenter (same colors / banner) with the look and feel of the Refined site makes for a more seamless experience

- Create a dedicated "log in" page on the Refined site, that then contains a link to the Atlassian log in: https://help.refined.com/space/CLOUDDOCS/4790386720/Logging+in+and+out#Create-a-dedicated-login-page

- Refined does allow for customisation of the messaging and icon on the "restricted" page that is shown to a user if they try to access a page that needs a log in - could help somewhat perhaps for your client: https://help.refined.com/space/CLOUDDOCS/4790386720/Logging+in+and+out#%E2%80%9CLogin-required%E2%80%9D-page-customization

Hope this helps!

Gunjan Kumar_xl3r1p · Answer

Hi @Komal Santosh Sudulwar 
It is not possible to create or replace the login page with a fully customized one, even when using Refined. The login and authentication process is managed by Atlassian, so third-party apps or plugins cannot modify or replace the Atlassian login screen. Refined only allows customization of the portal interface after users log in, not the login page itself.

Arkadiusz Wroblewski · Answer

Hello @Komal Santosh Sudulwar

Not as a fully custom login page in JSM Cloud.

The actual customer authentication flow is still handled by Atlassian or the connected identity provider. So even if you use Refined, you can improve the portal experience and branding, but not replace the underlying login flow with a completely custom one.