CVS import Issue is NULL

Question

2026-02-27 19:51:20,245 INFO - Importer started!
2026-02-27 19:51:20,245 INFO - Engine is running in Import mode
2026-02-27 19:51:20,430 INFO - All issues will be imported to project: Phoenix (IVI) (AOS)
2026-02-27 19:51:20,453 INFO - Creating issue: [externalId='autoid--6851082964128659995', summary='RQT-001403-704851/8-Ethernet Security Requirements | FEDEWorkbench']
2026-02-27 19:51:20,788 ERROR - Fatal error during import: Cannot invoke "com.atlassian.jira.issue.Issue.getIssueType()" because "issue" is null

trying to import data into Jira

Brant Schroeder · Answer

@Jack Huling Here is the KB on this https://support.atlassian.com/jira/kb/error-while-importing-issue-via-csv-import-error-fatal-error-during-import-cannot-invoke-comatlassianjiraissueissuegetissuetype-because-issue-is-nul/   Has to do with a validator/condition on the workflow create transition.

Florian Bonniec · Answer

Hi @Jack Huling

What are the headers of your csv ? Do you update or create issues ?

Regards