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API user is not able to access few boards

Swati Shrivastava

I have Matillion job ,which pulls the data for JIRA Boards using the API. Currently it is only pullling few old boards and not able to access to new boards or projects. As per some suggestion , I have updated the filter permission of the board to - All organisation Viewer access. But still API user is not accessible this board.

I tried to add the API User in the board, but it takes a license per user , even though it is a service account and non - human account.

Please help provide what all permissions I need to give to API User , so that it can access the other boards.

Error from Postman:-

Accepted answers

All comments

Marc -Devoteam-

Hi @Swati Shrivastava

This is most likely a permission issue, does the user who is making the request have at ;least browse permissions on these projects

So the user needs to be in role on each project where you want to access a board from or based on the filter used by the board, then minimal permission required is "Browse Permission"

Swati Shrivastava

I have checked the permissions in the project and it is for any logged in user .

Also, I can access the issues using the same user under the projects via rest API v3 link like - https://<>.atlassian.net/rest/api/3/search/jql --using the jql as below screenshot:-

Only facing issue , when trying to get the board details.

Marc -Devoteam-

Hi @Swati Shrivastava

The board that is on the project, what is the filter used for that board?

Is this filter getting issues from multiple projects (if this is the case), can the user access the other project as well

Is the filter used for the board shared with the correct project, group, etc..

Swati Shrivastava

Hi,

The filter query is below:-

project = 10123 ORDER BY Rank ASC

It is just selecting the data from the project.

I have checked the permission of the projects as well. We can access the issues under the project and all the other parameters like Worklogs, attachments, comments, changelog, different issue types like Sub-task, Epics, etc.

I am facing issue only for Board, Board details, Board Configuration

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