Unable to drag and drop subtasks inside an issue

Question

For some issue (see example SES-26240), users are unable to drag and drop subtasks inside the parent issue for changing the sort.

The Move Up and Move down feature works.

On drop it shows an orange line (instead of the common blue).

The "Hide Done" is already unchcked.

Already tried with different browsers, also in incognito mode.

Davide D_ · Answer

Well, this issue is quite old (I see 2022).

As far as I understand, users were able to move subtasks last months...it's something that happened recently (maybe a Cloud update)

It's not a permission issue, since the users can move up and move down subtasks using the options from the list of subtasks.

Davide D_ · Answer

I'm into the issue parent details, where there's the sections with subtasks

Project is set as a Business space

John Funk · Answer

Hi Davide,

This is a known limitation. See if this open request covers your situation:

https://jira.atlassian.com/browse/JRACLOUD-78353