nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Unable to use {{issue.url.customer}}

Ally Hao

Hi there!

I am having trouble with using {{issue.url.customer}} in an automated email.

The rule works as followed:
1) When work item is transitioned to certain status

2) Send email to desired person and in said email attach the current work item's customer portal URL

Accepted answers

All comments

Izabela França

Hello @Ally Hao ,

Welcome to the Atlassian Community!

It looks like the smart value {{issue.url.customer}} is the correct one to use. Could you please share the error message you are receiving, or provide a screenshot of the automation you created? This will help us better understand what might be causing the issue.

Note: If the issue does not have a value in the Request Type field, the smart value {{issue.url.customer}} will return no value when used within the context of an automation rule.