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Zendesk Linked Tickets Rearrange

Tommy Moorman

I'm a frequent user of the Zendesk Jira integration and have noticed an issue since the most recent update.

Previously, when clicking on the URL to open a Zendesk ticket from Jira, the ordering of the tickets would stay the same. Currently, after a ticket link is clicked, if tickets are sorted by "Updated Date," the ticket ordering will spontaneously rearrange. It is unclear what the rearranged ordering is based off of

The issue does not seem to occur if the tickets are sorted by Subject

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Tinker Fadoua

@Tommy Moorman are you seeing the problem on the Zendesk side?if yes then you will have to report it to Zendesk support.

Best,

Fadoua

Tommy Moorman

Hello,

This is happening within the Zendesk Support integration in Jira. When a ticket URL is selected from the Linked Tickets menu, the tickets rearrange their order

Tommy Moorman

@Tinker Fadoua given the above, is the Atlassian forum the correct place for this question?

Tinker Fadoua

Since you are seeing this odd behavior within Jira work item then this is the right place.

Tommy Moorman

@Tinker Fadoua thank you, are you able to assist with this issue?

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