Conditional Logic Missing in JSM ProForma Forms

Hannes Richter

I am configuring a form in Jira Service Management using the ProForma (Forms) editor, but the option for conditional logic (Rules) is not available. In the Build tab, field settings only show label, description, minimum/maximum length, and field key—there is no “Logic/Rules” section and no rules button in the toolbar. I am a project administrator and using non‑linked ProForma fields; nevertheless, the logic controls are absent. My assumption is that Conditional Logic/Form Rules may be disabled at the product level and must be enabled by a global Jira Administrator. Can the community confirm this behavior and advise which global permission/setting is required to enable conditional logic in JSM Forms?

Jorge Cammarota_rnitw6

Hello, how are you?

In the JSM project, go to:
Project settings → Forms.

Create a new simple test Form.

Inside the editor:

Add a field of the type:

Radio buttons
or

Dropdown single-select
or

Checkbox (single)

These are the types that can "control" conditional display.

Right below this field, click on Add section.

Click on the section bar (the stripe that defines the section, not on a field).

Look at the right panel. If the logic is available, you should see something like:

Section shown: Always

When clicking on it, there should be the option Conditionally, allowing you to choose:

“When field X = value Y, show this section”.

If this appears, conditional logic is not "disabled"; you were just looking in the wrong place (on the field, not on the section).

In this case, your "exam question" is resolved as follows:

Conditional logic is not configured on each individual field, but at the section level. You need to use a controller field (radio/dropdown/checkbox), add a section, and then define the section's conditional visibility.
If the "Always / Conditionally" option does NOT appear

If, when clicking on the section, you do not see "Section shown: Always/Conditionally", then yes, we have a product/global configuration issue.

Here’s what to do next:

1. Check if Forms is actually enabled in this JSM project:

The official documentation states that, in service projects, you should see Forms in the configuration sidebar and that "Forms can use conditional logic to dynamically show or hide fields":
https://support.atlassian.com/jira-service-management-cloud/docs/get-to-know-the-project-settings-sidebar/

If Forms does not appear in Project settings, the feature is not enabled for this project or for the product/site.

2. Ask the Jira site admin / org admin to check:

In the global menu (⚙ in the top bar):

Go to Products → Jira Service Management and check if JSM is licensed.

Go to Manage apps and verify if the Forms / ProForma module is:

Installed

Enabled

With no critical modules disabled

If the app is disabled or has UI modules turned off, the logic controls may simply not appear in the editor for anyone.

3. If everything is enabled and still no conditional logic option:

This would be an unexpected behavior / bug scenario. The next step is to open a ticket with Atlassian Support, attaching screenshots of the Forms editor (with the section selected and without the logic options) and noting that, according to the documentation, "Forms can use conditional logic to dynamically show or hide fields":

https://support.atlassian.com/jira-service-management-cloud/docs/get-to-know-the-project-settings-sidebar/