How do you create a simplified list of options for a Jira Custom Field from an Asset Schema?

Question

I am asking this question as a result of a previous post.

In the previous post my questioned was answered and I was made aware of the limitation outlined in JSDCLOUD-16511. This issue outlines the inability to link a Jira Custom Field to more than one Asset Schema.

Due to the limitation, I have reorganized my schemas and am now trying to create my Jira Custom Field.

The current schema is outlined below.

* Customer Company* Customer Operation A
* Customer Operation B
* Customer Operation C

* Internal* Division A* Person A
* Person B

* Division B* Person C

* Division C* Person D

* Contractor* Contractor A
* Contractor B
* Contractor C

My Jira Custom Field is called Owner. When implementing the Owner field on a Jira work item I want to provide a list of names from the schema above so that a single name can be chosen.

How do I configure my Jira customer Field so that the list is [Customer Operations + Internal People + Contractors]?

Marc -Devoteam- · Answer

Hi @Christopher Brown

I would redesign my schema

I would have an object person, where there would be an attribute like Employment type, with the options:

* Customer
* Internal
* Contracter

All other options could also be attribute.

If you want more information to be stored based on a Customer Company for example, keep these as an object and its own attrribute for information.

To relate a person to a Customer Company, have a attribute of type object and link this to the object Custom Company.

asset-and-configuration-management-how-it-works

Trudy P Claspill · Answer

Hello @Christopher Brown

Which of the items in your schema represent the Objects the contain the information about the people? What are the names of the Object Types that define the attributes of the people Objects?

In your Asset Objects custom field you can set the field to show the results of an AQL statement. If you want the field to present multiple object types specify those in your AQL using the OR operator.

If you want to allow only one value to be selected, that is controlled by disabling the "Field can store multiple objects", at the bottom of the same configuration page.