I have a Assignment rule for when the field value changed in a user picker (custom field) to send an alert to the assigned user in the field.The rule is failing saying the email was not provided.
Hello @Leslie Hicks
When asking for help with an automation rule it will enable us to help you better if you provide screen images showing
Had the rule ever worked as you expected?
It was confirmed in other projects, not successful in this one.
Hi @Leslie Hicks
Are you using a team-managed project (TMP) with its People custom field type? If so, the email address is not available within rules: https://jira.atlassian.com/browse/JSWCLOUD-27793
I recall the possible workarounds are:
Kind regards,Bill
The error message indicates that the QA Assigned field had no value. Since the trigger for the rule is Field Value Changed the rule could have been triggered if the field was cleared.
I recommend that you add a condition to confirm that the field is not empty before the action to send the mail.
Also, as per @Bill Sheboy 's question, what type of project does this concern?
It is a company managed space. Something like this?
Adding to what Bill and Trudy sent, the empty-email error often appears when the rule fires before the user object is committed. A null-check condition on the field plus a Lookup Issues re-fetch usually clears it.
If you'd rather not maintain that workaround, our app Notification Assistant for Jira treats User Picker fields as a first-class recipient type and fires on field-change events without the email-lookup gap.
Feel free to reach out if you'd like to learn more.
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