Get error (403) when using JSM automation action "send" web request.

Vina Wu

Hi, Could help please?

Requirement: using forms Text field to add participants for JSM request.

Solution: using automation rule, get the email address from forms Text field, then using "send web request" to get the account ID, then add the account ID to request participants.

p1: automation rule

Problem: Got the error 403 as blow.

 p2: error 403

My question: 1. do you know how to solves this problem? 2. do you know the account or token which sent the API?

Marc -Devoteam-

Hi @Vina Wu 

First, are the mentioned email addresses from existing users, as the endpoint you are accessing is to get users in the system.

As @Kai Krause mentions, adjust your call, as it is incorrect

These need to be users, so no a JSM customer only, also these users need to be active (they have been invited or added and have accepted the invite or logged in once)

If you want to get existing customers, use https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-customer-get 

To add Request participants by automation, you need their account ID, to add them.

See; add-update-remove-request-participants-using-automation-in-jsm-cloud 

Example on getting account ID.